Terms of trade | Kristine Algreen Jewellery

TERMS AND CONDITIONS

A PIECE OF JEWELRY FROM KRISTINE ALGREEN JEWELRY

My jewelry is uniquely handcrafted, so you might experience minor variations between the jewelry shown here, and the jewelry you receive.

ORDER

After finalizing your purchase, you'll receive an email with your receipt, as confirmation.
Our payment system sends you an Order Confirmation on the email you provided under Customer Information. This means that a product may be sold out, even though it can be ordered in the webshop. Therefore, we first deduct the money from your account on the day the goods are shipped.

PRICES

All prices include Danish VAT (25%) and are listed in Danish Kroner (DKK).

DELIVERY

All shipments are insured, and shipped with PostNord, GLS or UPS

Fixed price for shipments in Denmark: DKK 90, -

Shipments to the rest of the world: DKK 250, - (Special handling and added cost, might be required)

Delivery time is usually 4-14 days for items in stock. Possible extended delivery time will be notified by email immediately after your order has been registered.

CANCELLATION

If you want to cancel an order, please send an e-mail, with subject line "Cancellation" ka@kristinealgreen.com, and note order date and order number.

Cancellation of an order must be made before 5:00 pm on the same day that the order is made.

PAYMENT

Kristine Algreen Jewelry accept MobilePay, Dankort, Visa and MasterCard. We use QuickPay and NETS to handle the payment cards mentioned above.

COMPLAINTS

There is a 2 year warranty on products purchased from Kristine Algreen Jewelry.

The warranty is the customer's right to complain about a product that has defects or deficiencies that were present when the goods were sold.

The burden of proof is the dealer's for the first 6 months and the costumer's the following 1½ years. Should the goods, against my expectations brake during the warranty period, the costs for repair and shipment is all mine.

Damage to products caused by operational error, handling errors, modifications or misuse by the user, are not covered by the warranty.

RETURN

Valid from the date of receiving your purchase, you have 14 days to inform your regret and return the item. During that period product is not allowed to be used. These conditions do not apply if there are goods that are specially made for you (e.g. engraved or customized jewelry, specially selected, purchased and approved, precious stones by the customer)

In such cases the goods cannot be returned or exchanged.

Be aware that you have to bear the costs associated with returning the product. The product must be returned in the same condition, quantity and original packaging, as it is received.

If the product is visibly damaged during shipment, you must refuse the package upon receipt.

SPECIAL PROVISIONS FOR TRADERS

There is no right of withdrawal for traders and applicable one-year warranty from the original invoice date. Replacement or repair will not extend the original 1 year warranty period.

CONSUMER RIGHTS

RESERVATIONS

We take reservations for sold goods, tax changes, price errors and typographical errors.

ANY QUESTIONS?

If you have questions, want to book a meeting or have an idea for a piece of jewelry, I would love to hear from you. Fill out the simple form below and I will reply to you as soon as possible.